FAQ

Can I change or cancel my order?

Alterations to orders may be requested, but we may not be able to accommodate late changes. Additional charges may apply for any changes.

CANCELLATIONS

We can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date. Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will receive a maximum of 50% of the order total. In the event of cancellations within 72hrs of collection or delivery, Private Bakery Ltd reserves the right to retain the total value of the order to cover costs.
Please note if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, Private Bakery Ltd reserves the right to retain the total value of the order to cover costs.

How are the cakes or Cupcakes made?

All our cakes / cupcakes are freshly homemade in our domestic kitchen. We use only the very best ingredients, including free-range eggs, unsalted butter, locally produced flour, and only the best flavourings.

We hand make everything and do not use any industrial equipment whatsoever. Orders are baked in small batches. Each cupcake or cake is carefully decorated one by one

Can I freeze my cake?

Yes you can – they should last up to three months in the freezer – after that you might notice some drying due to freezing. To freeze your cake simply wrap it in four or five layers of cling film, or seal in a thick freezer bag.